Service & Support

Count on the Dinamica Generale Support team to get assistance when you need it most. We provide support for our customers that need urgent assistance 24 hours a day, 7 days a week.. Get the answers you need to keep your equipment always ready to work. You deal with professional and consistent approach via our global partner network.

Keeping customers happy and maintaining impeccable levels of service is the best recipe for repeat business.
You can rely on our highly skilled engineers and dedicated support team to exceed your expectations.
 
FOR USA AND CANADA ASSISTANCE

24/7 Tech support : 301 – 791 – 1068
E-mail support for Weighing Systems, load cells and software: m.melso@dinamicagenerale.us
E-mail support for Dinamica Generale and Zeltex NIR analyzers: rayo@zeltex.com
Scheduled Team Viewer Support:Click to start
FOR CIS COUNTRIES ASSISTANCE

24/7 Tech support : +38 063 127 82 99
E-mail support: michaels@dinamicagenerale.com
Scheduled Team Viewer Support: Click to start
FOR CHINA ASSISTANCE

24/7 Tech support for Weighing Systems and DTM Software: +86 176 2124 8575
24/7 Tech support for NIR analyzers and other software: +86 136 8434 5715
FOR INTERNATIONAL ASSISTANCE

Technical support through our ticketing system https://osticket.dinamicagenerale.com or email: help@dinamicagenerale.com

The ticketing system is available from Monday to Sunday
Mon-Fri from 08:00 to 18.00 (CET)
General support and technical assistance to complex issues with new developing projects.
The assistance is available in English, French, Italian, German, Spanish, Russian
Sat-Sun from 08:00 to 18.00 (CET) General support.
The assistance is available in English. To respond to different market needs we use machine translation systems.

24/7 hotline for critical breakdown support: +39 346 96 55 640

Remote Support

How to get the fastest support
We like to solve your problem quickly. We can do this even faster if we don’t have to visit you on-site. Thanks to Team Viewer, our team can provide rapid assistance using remote support. These services permit us to access your PCs’ display.

Simply click on the Team Viewer logo and follow the instructions 
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