Service & Support

Count on the Dinamica Generale Support team to get assistance when you need it most. We provide support for our customers that need urgent assistance 24 hours a day, 7 days a week.. Get the answers you need to keep your equipment always ready to work. You deal with professional and consistent approach via our global partner network.

Keeping customers happy and maintaining impeccable levels of service is the best recipe for repeat business.
You can rely on our highly skilled engineers and dedicated support team to exceed your expectations.

FOR USA AND CANADA

Mike Melso
Mobile: +1 (224) 828-0059
Email: m.melso@dinamicagenerale.us

FOR CIS CUSTOMERS

Michael Sheptun
+38 063 127 82 99
Email: michaels@dinamicagenerale.com

FOR OTHER COUNTRIES

Technical support through our ticketing system (8.30 to 18.00 CET):
https://osticket.dinamicagenerale.com
or via email:
help@dinamicagenerale.com

24/7 hotline for critical breakdown support:
+39 346 96 55 640 or service@dinamicagenerale.com

Remote Support

How to get the fastest support
We like to solve your problem quickly. We can do this even faster if we don’t have to visit you on-site. Thanks to Team Viewer, our team can provide rapid assistance using remote support. These services permit us to access your PCs’ display.

Simply click on the Team Viewer logo and follow the instructions